Privacy Policy

Last Updated: May 09, 2025

This Privacy Policy applies to Darwiin Pte. Ltd. ("DARWIIN", "The Grid", "https://sgpgrid.com/", "website", "us", "we", or "our") and you ("User", "Visitor", "you", "your"). We respect your privacy and are committed to protecting your Personal Data in compliance with the laws of Singapore and other applicable jurisdictions in which we operate.

By continuing to use our Website, you acknowledge that you have had the chance to review and consider this Privacy Policy and agree to its terms. If you do not agree, you must immediately stop using our Website and Services.

This Privacy Policy complements and forms part of our Terms of Use.

1. Definition of Personal Data

"Personal Data" means any data, whether true or not, about an individual who can be identified from that data (alone or together with other information). This includes, without limitation:

• name, business contact details (such as business email, phone number, job title, and company affiliation), and, where applicable, personal contact details provided by you (such as personal email or phone number if voluntarily submitted);

• account credentials (username, business email, password);

• payment information and transaction history;

• device and connection information (IP address, browser type, operating system, device fingerprint, ISP); and

• any other data that relates directly or indirectly to an individual.

This Privacy Policy does not cover any information that we may receive about you from sources other than your use of our Website. Our Website may link to third-party websites or applications. This Policy does not apply to those third parties, and you should review their privacy policies separately.

2. Consent

By providing your Personal Data to us, you consent to its collection, use, processing, disclosure, and storage in accordance with this Privacy Policy and applicable data protection laws.

You may withdraw your consent at any time by contacting us at support@gridapp.io

However, withdrawal may affect our ability to provide you with certain Services.

3. Collection and Use of Personal Data

We may collect, process and use Personal Data only for purposes that are reasonable and connected with our business, including:

1. to operate, administer, and manage your account and the Services;

2. to verify identity and authorisation of users;

3. to process transactions, payments, and billing;

4. to communicate with you regarding the Services, updates, and marketing (where permitted by law and subject to your right to opt out);

5. to conduct analytics, monitoring, and research to improve our Services;

6. to detect, investigate, and prevent fraud, misuse, or unlawful activity;

7. to comply with legal and regulatory requirements in any applicable jurisdiction;

8. to make business contact information (including name, business email address, phone number, job title, and company affiliation) available to authorised clients of DARWIIN for legitimate business-to-business (B2B) purposes, such as sales, marketing, recruitment, or business development; and

9. to compile and publish business information (including business contact details) on our Website and Services, sourced from government registries, publicly available websites, user submissions, data partners, and internal research. This information may be accessed by Website visitors and authorised clients for legitimate B2B purposes;

10. (if applicable) to conduct credit checks where necessary to assess payment risk or comply with applicable financial regulations.

We do not disclose or make Personal Data available to any unauthorised third parties. We may share information as described in Section 6 (Disclosure of Personal Data).

4. Security of Personal Data

We implement reasonable physical, technical, and organisational safeguards to protect your Personal Data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to Personal Data is restricted to authorised personnel and service providers who are subject to strict confidentiality obligations.

Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside Singapore. Where cross-border transfers occur, we will take reasonable steps to ensure that such Personal Data continues to receive a standard of protection that is comparable to the protection provided under the data protection laws of Singapore and any other applicable jurisdiction in which we operate, or where applicable, ensure that your consent has been obtained in accordance with relevant data protection laws.

In the event of a breach that is likely to result in significant harm to you, we will notify the relevant regulator (where required by law) and affected individuals as soon as reasonably practicable, and in compliance with applicable statutory timelines.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect technical information whenever you log on to or visit our Website. This may include information about how users arrive, browse through, and interact with the Website.

Cookies are small data files that are placed on your device to enable our systems to recognise your browser. We use cookies for the following purposes:

• Essential cookies – required for the operation of our Website and Services (e.g., login, security, account management).

• Analytics cookies – to help us understand how visitors use our Website and to improve its functionality and user experience.

• Personalisation and advertising cookies – to make our Website more relevant to your interests and to provide customised content or advertising, where permitted by law and subject to your consent.

You can disable or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect the availability and functionality of some features. For cookies that are not strictly necessary, we will obtain your consent through a cookie banner or equivalent mechanism when required by applicable law.

We may also use third-party service providers (such as analytics or advertising partners) who may set cookies on our Website. These third parties are subject to their own privacy policies and we recommend that you review them.

6. Disclosure of Personal Data

We generally do not disclose Personal Data to third parties for their own independent purposes. However, we may disclose Personal Data in the following circumstances:

• Authorised clients – Business contact information (such as name, business email, phone number, job title, and company affiliation) may be made available to authorised clients of DARWIIN for legitimate business-to-business (B2B) purposes, including sales, marketing, recruitment, or business development. Such disclosures are subject to strict contractual obligations that prohibit further unauthorised use or disclosure;

• Service providers – To third-party service providers engaged by us to support the operation of our Website and Services (e.g., hosting, analytics, payment processing, technical support), provided that they only process such data under our instructions and subject to confidentiality obligations;

• Business transactions – In connection with a merger, acquisition, sale, or other corporate transaction involving our business or assets;

• Fraud and security – Where necessary to detect, investigate, or prevent fraudulent, abusive, or unlawful activity, or to enforce our Terms of Use;

• Legal compliance – Where required by applicable law, regulation, court order, or in response to a lawful request by regulators or law enforcement agencies; and

• Cross-border transfers – Where disclosure involves transfer of Personal Data outside Singapore, we will take reasonable steps to ensure that the receiving party provides a standard of protection that is comparable to the protection under the laws of Singapore or that an applicable exemption applies.

We do not sell Personal Data. Where business contact information is made available to authorised clients, it is provided strictly for legitimate B2B purposes and subject to contractual restrictions that prohibit further unauthorised use or disclosure.

7. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights in relation to your Personal Data, including the right to request access, correction, or deletion of your Personal Data at any time (subject to applicable legal or business requirements). Requests may be directed to support@gridapp.io. These rights include:

1. Access and Portability – You may request a copy of the Personal Data we hold about you.

2. Correction – You may request that we update or correct any inaccurate Personal Data.

3. Deletion / Opt-Out – You may request that we delete your Personal Data or opt out of having your business contact information included in our Services. Please note that we may retain limited information where required for compliance, record-keeping or to prevent fraud.

4. Restriction / Objection – You may request that we restrict or stop certain processing of your Personal Data, including withdrawal of your consent where processing is based on consent.

5. Marketing Opt-Out – You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

We provide business contact information to authorised clients strictly for B2B purposes. If your information appears in our Services and you do not wish for it to be included, you may request removal or suppression by contacting us at support@gridapp.io

We will respond to all verified requests in accordance with applicable data protection laws. Where removal is not technically feasible (for example, if your details appear in multiple public sources), we may instead suppress your information to ensure it is not disclosed to clients.

8. Suspension and Termination

Please refer to our Terms of Use for details regarding suspension or termination of your account or access to our Services. For clarity, suspension or termination of your account does not affect your data protection rights under this Privacy Policy.

9. Third-Party Links

This Website may contain links to websites or applications operated by third parties. We do not control and are not responsible for the content, privacy practices, or policies of such third parties. The inclusion of any link does not imply our endorsement of the linked site. When you access a third-party website, you should review its privacy policy and terms of use.

10. Changes to this Privacy Policy

We keep our Privacy Policy under regular review. Any updates will be posted on this page with the "Last Updated" date revised accordingly. If we make material changes, we will provide reasonable notice (for example, by email to registered users or by displaying a notice on our Website). Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, the way we handle your Personal Data, or if you wish to exercise your data protection rights (such as access, correction, or deletion), please contact us at the following email address support@gridapp.io